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ORDERING INFORMATION

Purchasing Information
Privacy Policy
Returns Policy
   - Refunds
   - Packing and Sending Your Return
   - Lost Your Packing Slip?
Returns Address - Contact Info


PURCHASING INFORMATION

Please note that payment processing for most products is provided by our online partner NetiNeti Media LLC.

The Consciousness Chronicles (by Nick Day) are released through Conscious Pictures LLC,
which utilizes a separate Paypal shopping cart.

Please allow 2-3 weeks for delivery.


PRIVACY POLICY

Mela Films and its associates are firmly committed to your right to privacy.

Mela Films, NetiNeti Media and Conscious Pictures will not share, rent or sell their mailing lists to any third party.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information (phone, address, email, etc.) for the purposes of completing on-line transactions. This information is vital in verifying payment information or to help us contact you in case there is a problem or delay in filling your order.

For further information or questions regarding this policy please feel free to contact us the addresses below.


RETURNS POLICY


All returns are due within 30 days of receipt of your shipment (including gifts). You may return merchandise for any reason, for a full refund.

We can only process returns and refunds for items purchased from our site. Mela Films Store guarantees all products to be defect free. We will replace any defective or damaged product.

You can also cancel unshipped items. Please contact us via email at nirvana@melafilms.com

REFUNDS

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. We will only refund shipping costs if the return is a result of our error.

PACKING AND SENDING YOUR RETURN

Please include the packing slip with the items you are returning, wrap the package securely, and ship the package to the address on the shipping label.

LOST YOUR PACKING SLIP?

If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the appropriate address below.

RETURN ADDRESS / CONTACT

For all products, please return to:

Mela Films, LLC
c/o Neti Neti Media
PO Box 1559
Sebastopol, CA 95472
(650) 823-4561

For inquires and customer service, please contact:
nirvana@melafilms.com

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